BMS MOBILE

Collaborating at a booth with the founder of TruckX INC during a trade show is where I first identified this challenge.

HIFI SCREENS - DISPATCHER

Tier System and Driver Training Program (2).jpg

Tier System and Driver Training Program (1).jpg

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Dispatcher - TruckX INC

The Problem: Fleet Managers were looking for a platform to Assign the load or trip to Fleet Drivers.

Solution: Web-based application for Fleet managers to assign and manage loads or trips. And mobile and tablet versions for Fleet Drivers to see the trip details.

MY CONTRIBUTION

🧲 Contributed to attracting 13% more users in Q3 of 2022

📈 Improved Response time by a massive 91%

🆙 On-Time Performance Improved by 87%

CURRENT USER PROBLEM SCENARIO

COMPETITIVE ANALYSIS

TAKEAWAYS FROM COMPETITIVE RESEARCH

Point #1

📤 Share live tracking to reduce route inquiries

Point #3

🕰️ Effective tracking of the truck schedule

Point #5

📦 Assign an order to a driver or vehicle then track their deliveries in real-time through your Dispatch Board

Point #2

🤳🏻 Option to take photos of delivered products, and add additional comments

Point #4

🧑🏽‍💻 Easily integrate with a variety of third-party routing and dispatching software

Point #6

☑️ Complete more jobs and optimize routes

PERSONA: FLEET MANAGER

REDEFINED PROBLEM STATEMENT

Design a platform for fleet managers to confidently assign the load or trip to their fleet drivers, see the progress of any trip, and modify any trip with more stop run time.

IDEAL WORLD SOLUTION SCENARIO

DESIGN CONSIDERATIONS

Idea #1

📍 Visual tracker to show how much of the trip has been completed

Idea #3

🗃️ Option to Archive load

Idea #4

📂 Details about Load Overview

Idea #5

🆕 An option to create a new load

Idea #7

💰 Distribution of expenses over the period

Idea #2

💬 Live chat option with Drivers

Idea #6

🗄 Option to view Load History

Idea #8

📑 Option to view attachments by Drivers

EXPORATION

MED-FIDELITY

TASK AND USER TESTING

Task #1

Create a load having 2 Pickups and a Drop-Off

Task #3

Check the multiple delivery and drop-off locations

Task #2

Assign created load to Driver

Task #4

For driver upload Proof of Delivery

“It's great that I can upload all the docs for the delivery, but you know what would really help? If I could also report any damaged items right through the platform before pick-up.” - Brenda Henry(Truck Driver)

“I'm pleased that I can include extra stops in the current trip without making a whole new load. But, I really wish there was an option to rearrange the sequence of those stops to optimize our route.” - Chad(Fleet Manager)

“It would be more efficient if we could view multiple pick-up and drop-off locations right on the main page, rather than having to go into the detailed page every time.” - Austin Noon(Fleet Manager)

FLEET MANAGEMENT SYSTEM - DISPATCHER

MY CONTRIBUTIONS

🧲 User Growth for Fleet Management System (FMS)

Successfully attracted 13% more users in Q3 of 2022
Reflects our ability to capture a larger audience
Indicates positive market response and increased adoption

🆙 Response Time Enhancement

Improved by an impressive 91%
Demonstrates our commitment to swift and efficient service
Ensures quicker task allocation and resolution Time improved by 91%

📈 On-time Performance

Achieved a remarkable improvement of 87%
Highlights our dedication to meeting deadlines
Guarantees reliable and punctual service delivery

FUTURE SCOPE

💵 Driver pay based on distance, no. of deliveries, and % of On Time Delivery

📨 Live text messages to customers based on drivers' activity

📱 Mobile version for fleet managers to create order

🗺️ Can see available drivers on the map

📋 Option to download Excel sheet template before uploading

📌 Auto dispatching feature based on Driver’s Location

📊 Compare vehicle utilization across the terminal

📈 Download trip report on completion

🗓️ Calendar view of the home screen

📧 Email or SMS notifications for customers