Driver Training Program - Vorto
The Problem
📈 Increase On-Time Load Deliveries
🔻 Decrease 'How-to' calls that are received by the Ops team
DRIVER TRAINING PROGRAM
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BUSINESS OBJECTIVES
🌟 Differentiate your company by offering a service known for its Punctuality and Reliability
🏦 Reduce support costs for the company, as there will be fewer resources needed to handle driver inquiries and complaints
📈 Increase the percentage of loads delivered on time
🗒 Training programs can also serve as a valuable source of feedback and data collection
🎯 Post Driver Training Program, 73% of Drivers Report Comfort with the App
🏆 Reduction in 'How-to' Calls by a Substantial 53%
MY CONTRIBUTION
⛳ On Average, 81% of Drivers Achieve Their First Streak Badge Within a Few Weeks
🌟 After Implementing the Tier System, On-Time Delivery Improved by 68%
USER INTERVIEW INSIGHTS
Reduce 'How to' calls
✅ Challenging to repeatedly guide truck drivers through the same processes
📱 Ops team frequently struggles to understand the exact nature of the driver's issue
🕛 Constraint in assisting drivers outside of regular working hours
😴 Drivers often contact the ops team with questions before attempting to resolve the issue themselves
Increase 'on-time delivery'
📚 Need for standardized, easily accessible resources for drivers
⌚ Improved after-hours support options or self-service resources for drivers
📖 Training and Resources for Drivers
🔬 Better diagnostic tools for the ops team
COMPETITIVE ANALYSIS
MACRO IDEAS
Idea #1
📺 Short video demonstrations are accessible within the app, showcasing common tasks
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Idea #3
📄 A user feedback system to understand which features are causing confusion
Idea #2
Incorporate a voice-based assistant that can provide instructions or answer queries from users
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Idea #4
💬 Contextual tooltips to provide brief explanations
Idea #5
🎞️ Interactive step-by-step in-app tutorial
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Idea #7
📱 An onboarding process to introduce users to the app's functionalities
Idea #6
🤖 A chatbot that can answer common queries
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Idea #8
📖 A dedicated section within the app where users can search for articles, FAQs, and troubleshooting guides
KEY FEATURES
Driver training program to train drivers
Streak scorecard to motivate drivers to deliver the load on time continuously
Tier System based on On-Time Delivery Percentage
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USER TESTING AND FEEDBACK
“You know, I'm usually spot-on with my deliveries, but there was this one time I missed it by just a couple of minutes. And to top it off, I blew a tire, which ended up costing me in the earnings department.” - Dustin(Truck Driver)
“I don't get it, I made sure every load was delivered on time, but for some reason, the system's saying I missed one.” - Christina(Truck Driver)
🎞️ Display the questions once the user has completed watching the video
🔔 Push notifications to update drivers on the status of streaks
🧮 Clear calculation of the Tier System
HIFI SCREENS
DRIVER TRAINING PROGRAM
🎯 Post Driver Training Program, 73% of Drivers Report Comfort with the App
🏆 Reduction in 'How-to' Calls by a Substantial 53%
MY CONTRIBUTION
⛳ On Average, 81% of Drivers Achieve Their First Streak Badge Within a Few Weeks
🌟 After Implementing the Tier System, On-Time Delivery Improved by 68%