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BMS MOBILE
Driver App - TruckX(Use by more than 90,000+ Drivers)
The Problem: Performed Usability Testing on the current version to improve Customer Satisfaction and Discover Opportunities to improve design
Solution: Performed Usability Testing by applying Heuristic Evaluation and Did a Pilot with 8 Users
ACHIEVEMENTS
⏳ Reduced the processed time to complete the task by 61%
🔻 Reduced the user complaints by 73% in Q2 of 2022
⏫ Enhanced Route Optimization
CHALLENGES
🔔 Real-Time Driver Notifications
💻 Seamless Technology Integration
OLD VERSION
NEW VERSION
⏱️ Running late indicator on the route tracker
FUTURE SCOPE
📦 Auto dispatching orders based on the nearest one
🚚 Un-assign driver and reassign to same or another driver
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